Return Policy

Returns and Exchanges

What is your return/exchange policy?

If receives your returned merchandise within 7 days of the date you received your order, will be happy to offer a full refund for the original purchase price. Any returned merchandise received within 8–14 days of the original receipt will be issued a web or store credit. No returns will be accepted after 14 days. Returns will only be accepted for merchandise that has not been worn, altered or washed. All merchandise must be returned with the original receipt, the original packing slip, as well as the return & exchange form. Your return will be processed within 7–10 business days upon receipt of the items to our warehouse. The refund will be applied to the original credit card used to make the purchase, or, as mentioned above, a web credit will be issued. Please be aware that some banks will often take up to 2 billing periods before refunds will appear on your credit card statement. There is absolutely no returns or exchanges on sale items.
Please note: Shipping and Handling charges are always non-refundable. The customer is responsible for all shipping costs.
**If your purchase took advantage of a free shipping offer, shipping will be deducted from your refund.

How can I make a return or an exchange?

You simply fill out a Return & Exchange Form and return it with the merchandise, original receipt, and original packing slip to:
Pink Orchid
156 Main Avenue
Passaic, NJ 07055

If I buy an item online, can I exchange it to a store? is happy to exchange at the Pink Orchid store, located at: 156 Main Avenue
Passaic, NJ 07055
Please refer to our exchange policy procedures in order to make sure you include all necessary items for a convenient exchange. When returning an item in the mail, it is advisable to return your items in an insured, traceable method to guarantee a safe delivery. does not accept responsibility for any item(s) lost in the mail. We do not accept COD deliveries.

Special Circumstances

If you have a special situation and may need more than 14 days to return/exchange an item, for instance you are purchasing clothing to send to a relative abroad, Pink Orchid is happy to accommodate you. You can call 973-591-9965, or email, and we will work it out with you.

Can I cancel my order? will allow orders to be canceled within 12 hours of placing an original order. There will be no refunds of shipping and handling charges for orders canceled after 12 hours.
For information on a particular order, please log into your account, or email

Thank you for shopping with!